What is Route?
Route's Green Package Protection is a comprehensive package safeguarding solution that ensures the security of your order during transit and contributes to environmental conservation. We understand the frustration of unexpected mishaps, so we've teamed up with Route to provide you with added peace of mind.
With Green Package Protection, you can rest easy knowing your order is covered if lost, stolen, or damaged. This environmentally-conscious option can be conveniently added to your cart during checkout.
What sets Green Package Protection apart is its commitment to sustainability. Every time you opt for this protection, Route donates to support an agroforestry initiative to remove CO2 from the atmosphere and foster a thriving ecosystem.
But that's not all – the Route App offers a seamless way to manage all your online orders in one place and facilitates easy claims filing. Whether you track your deliveries through the app or online, Route's real-time shipping updates ensure you stay informed at every step of your journey.
IF YOU OPT OUT OF ROUTE PACKAGE PROTECTION TORCHHEMP.COM IS NOT LIABLE FOR ANY ORDER THAT IS LOST, DAMAGED OR STOLEN.
Alabama, Arkansas, Arizona, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, West Virginia, , California, Minnesota, Mississippi, Wisconsin, Wyoming, and in Washington D.C.
Alaska, Connecticut, Colorado, Delaware, Idaho, Iowa, Michigan, Montana, Nevada, North Dakota, Oregon, Rhode Island, Vermont, Utah, and Washington.
Processing times for shipments are 24-48 Hours M-F. We do not ship on the weekends. Shipping takes an average of 3-4 business days depending on location. During sales or holiday season shipping times may increase. SHIPPING TIMES ARE AN ESTIMATE WE DO NOT GUARANTEE ANY SHIPPING TIMES.
Credit/debit cards only.
Orders can be changed or modified until an order is fulfilled. please email us at support@torchhemp.com
Due to age verification once your order has been placed, you cannot modify your address. You can change your shipping address in your account settings for future orders.
Once your order ships, you will receive an email with tracking information.Â
FOR DAMAGED PRODUCT: PLEASE PROVIDE PHOTOS OF THE DEVICE, INNER AND OUTER PACKAGING AND SHIPPING PACKAGING. IF MULTIPLE DEVICES ARE DAMAGED ALL PRODUCT MUST BE IN THE SAME IMAGE.
Please email us at support@torchhemp.com
To start a route insurance claim please CLICK HERE
FOR LOST & STOLEN PACKAGES: THERE IS A 3 DAY WAIT PERIOD BEFORE A CLAIM CAN BE FILED.
To start a route insurance claim please CLICK HERE
WE DO NOT ACCEPT ANY RETURNS ALL PRODUCTS SOLD ON THIS SITE ARE FINAL SALE.
If you purchased our product through another source, you will need to go directly to that source for any returns.
PLEASE CONTACT US AT SUPPORT@TORCHHEMP.COM
It is the customers responsibility to make sure their shipping address is correct. Torchhemp.com is NOT responsible for failed delivery of an order due to wrong address added by customer.
Mistakes happen. Please email us with a photo of the item and packing slip and we will get it taken care of. Please not we do not replace closeout or items under $25. Under $25 we will issue store credit or a refund.
Canceling an order for any reason will include a 15% restocking fee. This fee will be deducted from the original total. If an order has processed and we are able to stop the order an additional $7 shipping charge will be applied to the 15% restocking fee regardless of shipping paid.
