Shipping Info
SHIPPING FAQ/Policies
WE SHIP TO THE FOLLOWING STATES.
Alabama, Arkansas, Arizona, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, West Virginia, , California, Minnesota, Mississippi, Wisconsin, Wyoming, and in Washington D.C.
WE CANNOT SHIP TO THESE STATES
Alaska, Connecticut, Colorado, Delaware, Idaho, Iowa, Michigan, Montana, Nevada, North Dakota, Oregon, Rhode Island, Vermont, Utah, and Washington.
AVERAGE SHIPPING TIME
SHIPPING TIMES ARE AN ESTIMATE WE DO NOT GUARANTEE ANY SHIPPING TIMES.
Processing times for shipments are 24-48 Hours M-F. We do not ship on the weekends. Shipping takes an average of 5 to 7 business days depending on location. During sales or holiday season shipping times may increase.
WHAT ARE THE AVAILABLE PAYMENT OPTIONS?
Credit/debit cards only.
CAN I CHANGE OR MODIFY AN ORDER AFTER ITS PLACED?
Orders can be changed or modified until an order is fulfilled. please email us at support@torchhemp.com
CAN I CHANGE OR MODIFY A SHIPPING ADDRESS?
Due to age verification once your order has been placed, you cannot modify your address. You can change your shipping address in your account settings for future orders.
HOW CAN I CHECK THE STATUS OF AN ORDER?
Once your order ships, you will receive an email with tracking information.Â
WHAT IF MY ORDER ARRIVES DAMAGED
FOR DAMAGED PRODUCT: PLEASE PROVIDE PHOTOS OF THE DEVICE, INNER AND OUTER PACKAGING AND SHIPPING PACKAGING. IF MULTIPLE DEVICES ARE DAMAGED ALL PRODUCT MUST BE IN THE SAME IMAGE.
Please email us at support@torchhemp.com
To start a route insurance claim please CLICK HERE
WHAT IF MY ORDER IS LOST, OR STOLEN
FOR LOST & STOLEN PACKAGES: THERE IS A 3 DAY WAIT PERIOD BEFORE A CLAIM CAN BE FILED.
To start a route insurance claim please CLICK HERE
RETURN POLICY
WE DO NOT ACCEPT ANY RETURNS ALL PRODUCTS SOLD ON THIS SITE ARE FINAL SALE.
If you purchased our product through another source, you will need to go directly to that source for any returns.
WHAT IF MY ORDER APPEARS TO BE LOST?
Shipment tracking may be delayed by shipper. If there is no movement update for more than 3 business days, please contact us at support@torchehmp.com.
WHAT IF I GET THE WRONG ITEM.
Mistakes happen. Please email us with a photo of the item and packing slip and we will get it taken care of. Please not we do not replace closeout or items under $25. Under $25 we will issue store credit or a refund.
FAILED DELIVERY - WRONG ADDRESS
It is the customer's responsibility to provide a correct and accurate shipping address. If your order cannot be delivered due to an incorrect shipping address, we can reprocess your shipment for $10 or cancel the order once it is received, minus our cancellation fee and the original shipping cost (If free shipping was selected, a $10 shipping fee will be charged).m Please contact us to get your return-to-sender (RTS) order processed.
CANCELED ORDERS WILL INCURE A 15% CANCELLATION FEE
Canceling an order for any reason will incur a 15% cancellation fee, which will be deducted from the original total.
Torch has partnered with Route to provide peace of mind to protect your order. Route full-service tracking and package insurance can be added to any order for a small fee, allowing full coverage if a product arrives damaged or goes missing.
What is Route?
Route's Green Package Protection is a comprehensive package safeguarding solution that ensures the security of your order during transit and contributes to environmental conservation. We understand the frustration of unexpected mishaps, so we've teamed up with Route to provide you with added peace of mind.
With Green Package Protection, you can rest easy knowing your order is covered if lost, stolen, or damaged. This environmentally-conscious option can be conveniently added to your cart during checkout.
What sets Green Package Protection apart is its commitment to sustainability. Every time you opt for this protection, Route donates to support an agroforestry initiative to remove CO2 from the atmosphere and foster a thriving ecosystem.
But that's not all – the Route App offers a seamless way to manage all your online orders in one place and facilitates easy claims filing. Whether you track your deliveries through the app or online, Route's real-time shipping updates ensure you stay informed at every step of your journey.
IF YOU OPT OUT OF ROUTE PACKAGE PROTECTION TORCHHEMP.COM IS NOT LIABLE FOR ANY ORDER THAT IS LOST, DAMAGED OR STOLEN.
